Hayei

Proactive Incident Management and Resolution

Hayei is a machine learning-backed virtual systems administrator that detects incidents from infrastructure, applications, databases, and systems to execute solutions in order to prevent issues before they occur.

Starting at $X a month

Virtual sysadmin and help desk in one single interface
Pay per log source and environment (location) added
Connect your own logs or let the Hayei team set up Elastic Stack or Prometheus for you for a consulting fee

What is Hayei?

Hayei helps you streamline your operations by automatically preventing and managing incidents.

Detect and track incidents

Hayei analyzes anything that generates logs. Incoming logs are initially categorized manually by users into incident types and levels of severity. These categorizations are used to train Hayei to proactively classify future incidents.

Incoming logs are connected to Hayei by Elastic Stack (Elasticsearch and Kibana) or Prometheus, with data pre-processing performed by FluentD. If you don’t have Elastic Search or Prometheus set up, Hayei’s team can do it for you.

User- and search engine-generated knowledge base

Users can submit solutions to incidents for Hayei to compile a database of solutions. These solutions will auto-populate for the ticket of any future related incident that Hayei detects.

Hayei will also suggest solutions based on related online search results from reputable sites and forums using keywords from incoming tickets.

Automatic incident resolution

Hayei automatically executes user-inputted API calls or SSH commands to known incidents. At first, users will need to code actions onto incident tickets for Hayei to execute. The more time your team spends adding actions to incidents to train Hayei, the more accurate Hayei’s machine-learning algorithm grows.

As Hayei starts to recognize patterns between new incidents and previous actions, Hayei will start to autonomously resolve incidents so your team can enjoy the benefits of an experienced virtual sysadmin.

Notifications and Help Desk

Hayei notifies your systems administrators and support teams of incidents by Slack or e-mail. Not only can you manage incidents on Hayei, you can assign incident tickets to members of your support team for follow-up.

Hayei also enables you to manage your end users’ incoming trouble tickets or requests from a single interface. Match end-users’ submitted support tickets with incidents detected by Hayei to find correlations to issues faster.

Hayei Features

AI with human oversight

Hayei executes actions autonomously based on incident correlations—but tickets won’t be labeled as resolved until a human checks Hayei’s actions first.

Configure notifications

Hayei allows you to configure a Slack or e-mail notification so you can be alerted according to incident types, environment, or data sources.

Communicate with clients

Ensure your end-users are always informed by receiving support tickets and communicating ticket resolution progress through Hayei’s interface.

Label tickets

Add descriptive labels to tickets in order to train Hayei on how to handle future incoming tickets. A labels list will auto-populate showing previously added labels.

Merge tickets

Avoid having to resolve duplicate tickets by merging tickets related to the same incident into existing open incidents.

Refine tickets

Or reversely, system and application logs that have been incorrectly labeled can be split apart to create new incidents.

Configure actions

Train Hayei by defining actions that should be taken on open tickets, whether this is an API call or SSH command execution.

Guarantee SLAs

Hayei helps you meet your SLAs by allowing you to label tickets with severity to prioritize amongst your team what to resolve first.

How-to: Add a new data source

This demo takes you through how to add a new data source to be monitored by Hayei.